RETURNS & EXCHANGES
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We would like for all of our customers to have a satisfactory experience with Circuit Rave Gear!
As we offer free shipping to our customers worldwide at all times, any requests for exchanges or returns that are not due to errors on our or our suppliers' part, must be paid for by the customer requesting that return or exchange. If you are in any way unsatisfied with your purchase, we are happy to accept it for an exchange or refund if it has not been more than 30 days since you took delivery. As long as the merchandise is unworn, un-used, un-washed and in new condition without any damage, just send it to our Los Angeles office (address below). Once we receive the item we can offer either an exchange for a corrected size or a refund if it simply didn't work for you.
Shipping fees for any requests for exchanges or returns that are not due to errors on the part of Circuit Rave Gear, must be paid for by the customer requesting that return or exchange.
All underwear sales are FINAL and no returns or exchanges can be accepted due to their intimate nature and for hygienic reasons.
Please send all items that meet the above eligibility to the following address:
Circuit Rave Gear
7190 W. Sunset Blvd. Ste. 1429
Los Angeles, CA 90046
Once we receive the item we can offer either an exchange or a refund if it simply didn't work for you. Circuit Rave Gear is not obligated to refund any fees associated with returning items. You will be issued a credit/refund for the purchase price, less any shipping fees. All returned items are carefully inspected and if they are not in the same condition as when they were purchased you will not be eligible for an exchange or refund and the item will be returned to you, so please be sure that your items are eligible for return based on the above criteria. Items with tags removed will not be approved for refund or exchange.
SALE & CLEARANCE ITEMS:
THERE ARE NO RETURNS ON SALE ITEMS OR ITEMS SOLD AT DISCOUNTED PRICE VIA A PROMOTION OR MARKDOWN. Sale items, and items sold at a discount are FINAL and are not eligible for returns with refund. They can only be accepted for exchanges or for returns with store credit.
THERE ARE NO EXCHANGES OR RETURNS OF ANY KIND ON CLEARANCE ITEMS. All Clearance item sales are FINAL.
If you receive a damaged or defective item, please notify us within 30 days of receiving your merchandise and we will happily exchange the unwashed/unworn item for the same item.
You are responsible for the safe handling of the returned or exchanged item. We cannot be held responsible for parcels that are lost in transit when being returned - they are the sole responsibility of the customer.
Shipping fees charged in the orders are non-refundable. All returns or exchanges must be mailed back, preferably providing us with a tracking identification number of some form. Customers outside of the US will be responsible for any extra costs related to exchanges in regards to custom fees, duties, and/or taxes related to your order.
Circuit Rave Gear reserves the right to refuse any return or exchange that does not meet the above requirements.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
