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Frequently Asked Questions

General Questions

What payment methods are accepted?

Where are you based?

Shipping & Delivery

How much is shipping?

How long does shipping take?

How can I track my order?

Do you offer expedited shipping?

I input the wrong shipping address, what do i do?

Refunds & Returns

How do I return or exchange an item?

Can I change or cancel my order after it has been placed?

Can I cancel my order after it is placed? How do I cancel my order?

Damaged Items & Order Issues

My item arrived damaged. What should I do?

The wrong item arrived. What should I do?

Only part of my order arrived, where is the rest of my order?