We are currently offering FREE shipping on all products with a few exception including custom circuit fans if you live outside of The United States. Please inquire about those shipping rates if interested.
The time frame for order delivery is divided into two parts:
Processing time: Order verification, tailoring, quality check and packaging. All orders are sent to the manufacturer for dispatch within 24 hours after the order is placed. The manufacturer and China Post process the orders, which can take an additional 2–4 days.
Shipping time: This refers to the time it takes for items to be shipped from our warehouse to the destination. International delivery usually takes about 15–30 business days. US orders are shipped by ePacket, which is a US Postal Service product. After processing and leaving the warehouse, items usually take between 12 to 22 business days to arrive at their destination but can take longer from time to time.
Tracking numbers are usually provided within 1-3 days after placing an order and can take 3-4 days to be activated by the courier. After this you will be able to track your order by clicking the link below and inserting your tracking number.
Our FREE SHIPPING business model works well for most of our customers if timing is not of the essence for you to receive your gear. It is what allows us to save you so much money on your orders. However, We understand that some of you would like to receive your merchandise sooner rather than later and this is why we also offer EXPRESS or EXPEDITED SHIPPING. In most situations expedited/express shipping may exceed the cost of your merchandise, so we don't recommend it, but it is there if you need it. For a quote on expedited shipping, after you've placed your order, please email us with your order number at firstname.lastname@example.org message us from the Contact Us page to receive an expedited shipping quote before you place your order providing a list of the merchandise you'd like to order before you've actually done so!
As we offer free shipping to our customers worldwide at all times, any requests for exchanges or returns that are not due to errors on our or our suppliers' part, must be paid for by the customer requesting that return or exchange. As long as the merchandise is unworn, un-used, un-washed and in new condition without any damage, just send it to our Los Angeles office (address below.) Once we receive the item we can offer either an exchange for a corrected size or a refund if it simply didn't work for you.
Circuit Rave Gear 7190 Sunset Boulevard, Ste. 1429 Los Angeles, CA 90046
As we move very quickly to fulfill all orders and cut down on shipping and delivery time frames, it is extremely important that if you wish to cancel your order that you contact us immediately. You can do so from our "Contact Us" page or send an email to us at email@example.com. Orders cannot be cancelled if the request is made after the order has been fulfilled or after 24 hours. Whichever occurs first. Thank you for your understanding.
We're sorry to hear that you received the incorrect product. Sometime our fulfillment team does make mistakes, and we sincerely apologize for this.
If this is the case, please send us a quick photo at firstname.lastname@example.org, of the items you received. We will make it up to you by sending you another identical product immediately, free of charge. You can keep the additional product you received as well!
In order to save you money when we order our inventory, we do so from several different suppliers, placing our bids to get the lowest prices available so that we may pass the savings on to our customers at reduced prices, thereby saving you money. Because of this process, some of your items may come from different suppliers or from one supplier at different times. The result of these savings is sometimes a longer shipping and handling life, but we feel the products are well worth the wait. This is how we are able to offer you the lowest prices on the quality consumer products we sell and get them to you at no additional shipping & handling charges!
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